TCA POLICIES

Last edited April 21, 2025

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CUSTOMER POLICY

Before attending one of our climbing walls, it’s important to be aware of some of our centre wide policies. To find out about such policies surrounding music, lockers, phones, smoking, dog admittance and more, please read here: TCA Customer Policies

PRIVACY POLICY

We are committed to protecting the privacy and security of our valued customers. Our full privacy policy can be read here: TCA Privacy Policy

ANTI-HARASSMENT AND ANTI-BULLYING POLICY POLICY

We believe that having a culture that is diverse, equitable and inclusive is core to everything that we strive to achieve and to the organisational environment we wish to protect. We do a lot to support our inclusive culture, and will not allow harassment and bullying from customer. You can read more about this in our: TCA Anti-Harassment and Anti-Bullying Policy

CHILD SAFEGUARDING POLICY

We openly promote an environment where all staff members, instructors, coaches, volunteer coaches and parents (supporting activities as helpers) share a common responsibility and duty of care to the children visiting TCA climbing walls and participating on TCA courses. This policy is designed to protect both children and TCA staff: TCA Child Safeguarding Policy

CCTV POLICY

We use closed circuit television (CCTV) images to provide a safe and secure environment for employees and for visitors to the company’s business premises, such as clients, customers, contractors and suppliers, and to protect the company’s property: TCA CCTV Policy